There are two ways of changing your password on Lucky Spins.

The two options are explained below, please note that some of the instructions differ depending on if you use mobile or desktop.

Changing your password on Lucky Spins

1. Click on the More menu at the bottom right and then on My Account. On the desktop, you’ll find the menu at the top right of the screen.
2. Click on Settings.
3. Click on the Change password button.
4. Follow the instructions by typing in your current password and your new password.
5. Click on Save new password.
6. Make sure to use your new password the next time you log in.

Shortcut to changing your password 

Resetting your password on Lucky Spins

1. Click on Log in at the bottom right and then on Forgot password. On the desktop, you’ll find the Log in at the top right of the screen.
2. Enter your email and click on Send reset link.
3. Log on to your email and open the reset email password from Lucky Spins.
4. Click on the Reset password button in the email.
5. Follow the instructions by typing in your new password twice.
6. Click on Reset password.
7. You can now log in with your new password.

Shortcut to Log in (click on Forgot password?).

• To change registered details in Personal info under the My Account section in the menu, contact our support team at customersupport@luckyspins.com. 

When you contact our support, inform us about which information you need to be changed, the new details, and the reason behind changing your details. Please ensure that you provide documents supporting the change of details (for a change of name, we would require an ID showing your name, for example).

• For a password change, please read the instructions under the Account category and then click on “Can I change my password on Lucky Spins?”

The currency of your account is determined based on your country of residence and can, unfortunately, not be changed.

No representative of Lucky Spins will ever ask for your personal account password or similar details. Do not share this information with anyone.

We value your safety at Lucky Spins. If you want to play more responsibly, please visit our page about responsible gambling, where you can read more about setting limits and taking some time off.

To stay on top of our latest offerings, we recommend that you enable us to communicate our bonus offers to you. Click here or follow the instructions below to start receiving communication about our offers. 

Accept communication about bonuses and offers

1. Click on the More menu at the bottom right and then on My Account. On the desktop, you’ll find the menu at the top right of the screen.
2. Click on Settings.
3. Click Email and/or SMS to enable communication of our promotions. 

Please note that it’s important to keep your mobile number and email address current on your Lucky Spins account to receive notifications and offers. If you have changed your contact information recently, follow our instructions on how to change your details. You can read more about it under the Account category under the “How can I change the registered details on my account?” section.

Deletion of data is not possible. Due to Anti Money Laundering and Anti Terrorism laws, we are obliged to store your data for five years. However, you can close your account permanently and ask our team to remove your data - reopening your account will not be possible.

Our top priority is ensuring that every single player who visits our website has a positive and enjoyable experience. We understand that sometimes issues may arise, and we are committed to addressing them promptly and efficiently. If you have any concerns or feedback about our services, please don't hesitate to get in touch with us through chat or email. We value your input and look forward to assisting you in any way we can.

1. Start by sending us an email

If you have a particular issue to raise, please send us an email to customersupport@luckyspins.com. 

Your case will be thoroughly investigated and reviewed by the senior staff within the Customer Service Team until the final resolution is reached. It might require further escalation to the Management Team, and you will be informed about this via email.

2. How long will it take to resolve my case?

You will receive an official acknowledgment email of your dispute case within 12 hours, and the final resolution will be provided within 14 days of the acknowledgment of your case.

3. What if I’m not pleased with the resolution of my case

Players that are not happy with the resolution of their complaint are initially directed to our Customer Service Team has the right to dispute the case by sending an e-mail to: complaints@luckyspins.com. 

4. What if I’m not satisfied with the final resolutions?

In case you received the final resolution of your case, and you are still not happy with the outcome, you can direct your dispute to the regulator: Kahnawake.