When it’s time to verify your account, we will let you know by emailing you and from this time, we will open up your verification page.

How to verify your account

Click here and follow the instructions, or go through the steps below.

1. Click on the More menu at the bottom right and then on My Account. On the desktop, you’ll find the menu at the top right of the screen.
2. Click on Verification.
3. Follow the instructions on the screen to upload the correct documents.

If you’re experiencing issues with uploading documents, please use the Contact us button below.

By law, we are required to verify your account once certain limits are reached. We will contact you on your registered email with the necessary information when this happens. 

TIP: If you wish to verify your account earlier, send the documents listed under the “What documents are needed to verify my account?” section to customersupport@luckyspins.com. 

Account verification is necessary to protect you and us from fraud, money laundering and identity theft. 

Verification is a standard procedure that any genuine gaming operator must comply with. Only authorised personnel will handle your documents safely and in a secure environment.

The documents required for verifying your account are outlined below.

Documents for identity verification

• Accepted documents - A picture of your passport, ID card or driver’s licence.
• Document requirements - The document must be valid (not expired) and display the expiration date.

Documents for verifying your proof of address

• Accepted documents - PDF or photo of a utility bill, bank or credit card statement or similar official letters.
• Document requirements - The document can’t be over 3 months old and must contain your full name, address, date of issue, and a logo or clear representation of the sender. The entire document must be visible (all four corners).

Documents for verifying your payment methods (depending on the method(s) used)

• Accepted documents for credit/debit cards - A picture of your credit card showing the first 6 and last 4 digits, your name and expiration date.
• Document requirements - Details between the first 6 and last 4 digits can be covered. If you have a physical card, the card must be signed. Please remember that cards are designed differently and that you might need to take a picture of both sides of the card to fulfil the requirements.
• Accepted documents for banking - A picture of your physical bank statement or a PDF of your online bank statement.
• Document requirements - The information on the statement must contain your name, date of issue, account info, bank logo, and at least one transaction. Online screenshots are accepted if they show all the necessary information in one picture and the Page URL.
• Accepted documents for e-wallets - A screenshot of your e-wallet account with registered details such as name, email and/or phone number. If applicable, your address, date of birth and User/Account ID.
• Document requirements - The screenshot must contain the page URL.

Once you have sent in all required documents, we will treat your verification process with a high priority level and verify your documents within 24 hours.

There might be multiple reasons for your documents being rejected.

It might be that the document isn't showing all the necessary information for approval.

Please check our FAQ page under the Top Questions category and then click on “What documents are needed to verify my account?”, where we outline all document requirements. If you believe your document follows all requirements, please contact us by using the Contact us button below.