A failed deposit can have different reasons, the most common one being a connection error between the servers. In this case, we would advise you to just try again or choose a different payment method.

Should the funds been taken from your payment account, however, but it has not yet reached us, please contact us via support@luckyspins.com and we will check this straight away.

To deposit, all you need to do is go to your cashier, choose a payment method and follow the on-screen instructions. The cashier can be found by clicking on the wallet symbol. On desktop: Click on the top right hand corner, choose either the wallet symbol or click on the menu and choose "Deposit". On mobile: Click on the lower right hand corner, choose either the wallet symbol or click on the menu and choose "Deposit".

A deposit might fail for different reason. We do apologize for the inconvenience but would like you to know that there is nothing to worry about. The deposit will either reach us eventually or be reversed back to your payment method. Contact us via support@luckyspins.com and we will check what happened straight away.