There might be different reasons you are unable to enter your game of choice. 

1. The game provider is currently undergoing some maintenance. This would mean no game from this provider is available. If that is the case, try again later. 

2. The game does not support your current browser/ device Version. Make sure your browser/ device is fully updated.

Should you still not be able to enter your favorite game or none of the above apply to you, kindly contact support with a Screenshot of the error message and the name of the game and we will investigate this for you.

We offer a variety of Live Games from diverse game providers. You can find the classics like Blackjack, Roulette, Poker and Baccarat and Live Lotto as well as other Card and Spin- the- Wheel Games. All available games can be found here . 

Every Bet should be credited correctly. Should your bet not be credited, kindly contact us immediately with a Screenshot of the Bet in Question and we will investigate this for you. 

If you are unable to chat during your Live Game session, this might mean that you have been blocked by the game provider due to not following the community rules. If you feel like you have been unfairly blocked, kindly contact our Support. We will request the transcript from the provider and discuss if your Chat privileges should be reinstated. 

Should the above not apply to you and you are still unable to open the Live Chat option within your Live Game, please contact us with the name of the game and provider so that we can investigate this for you.